Refund and Returns Policy
Effective Date: March 7, 2025
At Boldoutciteino Luxury Car Brand, we take pride in the quality and craftsmanship of our luxury vehicles. We understand that situations may arise where a return or refund is necessary. This policy outlines the conditions under which returns and refunds may be requested.
1. Eligibility for Returns and Refunds
Due to the nature of luxury vehicle purchases, all sales are final. However, exceptions may be made under the following circumstances:
Defective or Damaged Vehicles: If a vehicle is delivered with manufacturing defects or significant damage not caused by the customer, we may offer a replacement or refund.
Order Cancellations: Customers may cancel an order within 48 hours of purchase for a full refund. After this period, cancellations will be subject to administrative and restocking fees.
2. Return Process
If you believe you are eligible for a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@boldoutciteino.com within 7 days of receiving the vehicle.
Provide Documentation: Include photos/videos of the issue, your order number, and relevant details for evaluation.
Evaluation Process: Our team will review your request and respond within 5 business days with the next steps.
3. Refund Process
Approved refunds will be processed using the original payment method. Please note:
Refunds may take 7-14 business days to appear in your account, depending on your bank.
If a vehicle is returned, it must be in its original, unused condition with all documentation and accessories.
Refunds may be subject to deductions for shipping, administrative, or restocking fees where applicable.
4. Non-Refundable Items
The following are not eligible for returns or refunds:
Vehicles that have been used, modified, or damaged after delivery.
Special/custom orders made to specific customer requests.
Deposits placed for vehicle reservations unless canceled within 48 hours.
5. Warranty and Repairs
All Boldoutciteino vehicles come with a manufacturer’s warranty. If an issue arises outside of the return period, we encourage customers to utilize our authorized service centers for repairs and warranty claims.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the revised “Effective Date.”
7. Contact Us
For any questions related to returns and refunds, please contact us:
Boldoutciteino Luxury Car Brand
Street: 1516 Cedar Brook Ct
Allen, Texas, 75002
Phone: (214) 509-3905
Email: info@boldoutciteino.com